Effective communication

Corporate management is inseparable from effective communication

Preface

Effective communication is increasingly being applied to corporate management. The so-called effective communication is to accurately and appropriately express thinking through speeches, meetings, dialogues, discussions, letters, etc. through listening, speaking, reading, and writing. Come out to encourage the other party to accept it better.

The importance of effective communication

//People communicate at all times in work and life, but what is communication? Few people may have done serious and in-depth thinking. When we posed this question to middle managers of several large companies, most of them were unable to give a comprehensive answer. Based on this, we speculate that there may be fewer people who are good at using communication skills and can communicate effectively.

The facts are just as we have speculated. In actual work, many talented people have problems in the communication link, and the problem of a very good thing can lead to counterproductive results... Therefore, how to communicate effectively is important for improving work efficiency. Very important!

Behavioral scientists at Sloan College in the United States have conducted many experiments on the speed of the three activities of speaking, listening, and thinking in the process of language communication, and came to the conclusion: thinking speed> listening speed> speaking speed.

In addition, behavioral scientists also conducted multiple comparison experiments on the effectiveness of the acquired information through different information transmission methods, and concluded that: the information is refined and then transmitted to the listener, its memory effect is much better than that of the listener. Unorganized and unfocused narration and picture display.

The conclusions of these two sets of experiments have a great influence on how to communicate effectively, enabling people to seriously consider whether there are inappropriate behaviors in the daily communication process: the more information provided, the better; instilling oneself continuously The point of view, regardless of the listener’s reaction; the information is long and there is no focus...Facts have proved that such communication often does not work well. We need to start with the flow of information communication, analyze the causes of these problems, and propose solutions .

Measures to improve efficiency

//"Information accumulation"

For the problem of "information accumulation", we need to check whether the prepared materials can express clear intentions and communication goals, refine and process the materials, and summarize them into convincing materials that can support their intentions. Another situation is that we only have a preliminary idea, and we need to record this spark of thought in time. If we immediately let others follow this immature idea for the next step, it may cause loss of work and repetition, and loss of management confidence.

Therefore, in this case, the important measure is to extract, process and filter information before communicating.

"Self-Communication"

For the problem of "self-communication", the way to improve is to interact. That is to say, in the process of information exchange, we must pay attention to the feedback of the listener, and constantly arouse the listener's thinking on the discussed issues. Some management experts even put forward the view that "slow communication is more effective than fast communication". The theoretical basis is that after the listener understands the previous problems, he is very anxious to hear the follow-up problems, which leads to thoughts. Focus completely on the information you are passing on.

Variations of "self-communication"

There are also variations in the problem of “self-communication”. When formulating work plans or tasks, some managers often pass on their own ideas from top to bottom, and do not know whether their subordinates really understand their work intentions, leading to work. The result deviated greatly from the assumption, and it had to be reworked. The work efficiency was not high, and it was easy to dampen the enthusiasm of subordinate employees. Such managers may understand the meaning of interaction very well, but often do not know how to interact with employees in actual work, resulting in poor communication and low efficiency.

Important performance of effective communication

//Accurately understand company decisions and improve efficiency

Company decision-making requires an effective communication process to be implemented. The communication process is the process of understanding and communicating the decision. Accurate, clear, and concise expression of decision-making is the prerequisite for effective communication, and correct understanding of decision-making is the purpose of effective communication.

Transition from a problem of appearance to a problem of substance

Enterprise management emphasizes practical results. Only by proceeding from the reality of the problem and seeking truth from facts can the problem be solved. The information obtained in communication can reflect the current work situation in a timely and cutting-edge manner. For all kinds of problems that arise in the business management of enterprises, if you simply deal with the surface phenomena of things to solve the problems, without in-depth understanding of the situation, and contact with the nature of the problem, it will bring catastrophic losses to the enterprise.

Encourage employees to form a healthy and positive corporate culture

Humans have natural and social attributes. In actual social life, they must meet their spiritual needs while meeting their physical needs. Everyone hopes to be respected by others, recognized by the society, and realize their self-worth. An excellent manager must influence or even change the staff's attitude towards work and life through effective communication.

In effective communication, business managers should divide employees into different groups according to different situations, so as to adopt different communication methods.

How to communicate effectively

//01 effective team communication

In a team, to communicate effectively, you must have clear goals. For team leaders, goal management is a solution for effective communication. In goal management, team leaders and team members discuss goals, plans, objects, problems, and solutions. Since the entire team is focused on accomplishing the goal, this provides a common foundation for communication and allows each other to understand each other better.

02 Effective individual communication

For individual members, to communicate effectively, you can start from the following aspects:

1. You must know what to say, that is, the purpose of communication must be clear. If the purpose is not clear, it means that you don't know what to say, and it is naturally impossible for others to understand, and the purpose of communication will naturally not be achieved.

2. It is necessary to know when to say, that is, to master the communication time. When the person you communicate with is sweating profusely and busy with work, it is obviously out of time for you to ask him to discuss with you about the next party. Therefore, if you want to achieve a good communication effect, you must master the communication time and the heat of the communication.

Third, you must know who you are talking to, that is, you must clearly communicate with whom. Although you speak very well, but if you choose the wrong person, it will naturally fail to achieve the purpose of communication.

Fourth, you must know how to say it, that is, you must master the method of communication. You know who to say, what to say, and when to say it, but you don’t know how to say it, and it’s still difficult to achieve the effect of communication. Communication is to use the language that the other party understands-including text, intonation and body language, and what you have to learn is to use them to communicate effectively through observation of these communication languages.

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